Help & support
Card support
Lost, stolen or damaged cards, PIN reminders and contactless limits.
Freeze a card instantly in the app and unfreeze it if you find it again. If your card is lost or stolen, report it straight away and we will send a replacement within 3 working days.
Replacement in an emergency can be arranged abroad through our 24-hour card line.
- Freeze and unfreeze a card
- Report lost or stolen
- Order a replacement
- Increase a card limit